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Terms of use and general terms of sale |
Last update: 2024-11-27
Ferry Seychelles is the first booking site for ferry and boat tickets in the Seychelles, directly from suppliers on site. You can also book on Ferry Seychelles, transfers to the boarding docks. These general conditions of sale and use apply to the whole of all services available on the site or offered by all partners. The information on this page is subject to change without notice.
Ferry Seychelles offers its customers the possibility of reserving in the same file, inter-island ferry tickets and all the necessary transfers on all the islands to reach or leave the boarding quays, payment is made in one only once and the reservation is made directly with the suppliers. During or after on our secure payment platform, you can view the details of payments and / or prepayments required by the (s) supplier (s), edit the registration documentation (vouchers) on behalf of suppliers corresponding to each service.
Every action performed on the website, you receive an email informing you of the status of your file, folder creation, folder cancellation, reservations, and confirmation of payment.
When a supplier receives a reservation, it can perform adjustment for reserved services (see detail item No. 2) through the extranet made available. Any adjustment validated by the supplier is automatically updated in real time in your travel plans with entries written in blue below services concerned, you will receive an email informing that adjustment was made and asking you to reprint enrollment documentation (vouchers) updated. These adjustments do not imply any acceptance by you, unless the supplier offers not fit within the scope defined in paragraph 2, in which case it will contact you by email to request your agreement, in case of refusal on your part and only this case, the cancellation terms of the supplier may apply.
All providers have access to Ferry Seychelles extranet so they can update the services, availability and services they offer. Ferry Seychelles ensures that the information transmitted and validated by each supplier is well structured and conforms to site quality charter but would not be held responsible in case of tariff errors, inaccuracies regarding the description of the service, Availability or error problem in the cancellation policies. For these reasons, Ferry Seychelles.com reserves the right to exclude a supplier that does not respect its commitments. Thank you to report any abuse!
These services are provided free of charge only for private use and never for commercial use (travel agent, tour operator, DMC) or competitive.
The services ofered on the site Ferry Seychelles are concerning the following services: transfers to boarding docks, inter-island ferry tickets
The validatation of a reservation on the site Ferry Seychelles implies that you have taken knowledge of these general conditions of use of the site and that you accept fully the information described below (2.1 to 2.3):
2.1 Boat Transfer
Booking a boat is subject to reconfirmation by the supplier prior to your arrival or at arrival. The supplier reserves the right to confirm another time in case of unavailability.
The departure time selected is not contractual; the service provider on site will do anything to guarantee a reservation approaching the chosen time and will give you confirmation before your arrival or on arrival.
Note: if the schedule of your boat has been modified by the supplier, the latter systematically reschedule departure times of your possible transfers booked on Ferry Seychelles if they are taken through the same supplier or it will be up to you to prevent supplier transferring your new schedules.
2.2 Transfers hotels, correspondence transfers, VIP welcome
Booking a Transfer from or to your hotel or to make a correspondence between an airport and a marina includes assistance free by the supplier. It is important to state at the time of booking, arrival flight number. The supplier will agree with you schedules for transfers that you would have reserved during your stay.
2.3 Plan trip with several services
When a proposed trip is booked and includes several services with different suppliers any cancelation of a services from your part or from a supplier cannot justify any cancelation of services book with another supplier. In such cases, it is your responsibility to replace the canceled service by another service available on ferryseychelles.com or on another site. You can contact us for advice on the selection of a new service.
IMPORTANT : it is essential to print the various booking receipts (vouchers) in order to remit them to each supplier on arrival, these include supporting information or codifications relating to possible reductions, these could not be applied by suppliers in case of no show and would result in additional billing.
Each provider updates and is responsible for the conditions of cancellations present on the site for its own services. Reminder: Ferry Seychelles receives no cancellation fees.
To cancel a benefit, you can inform the supplier directly by email or phone, but we recommend to get a proof of cancelation notify by the provider.
The coordinates of the supplier are listed on the registration voucher (voucher). Or you can use the "Cancellation Request" available in the file "Manage my travel plan". If you must cancel all of your travel plans, you must notify each supplier directly by email or phone, their contact details are listed on each enrollment documentation (vouchers).
IMPORTANT: cancellation requests for CAT COCOS and CAT ROSES must be made on this site with the link CONTACT, failing which no refund can be taken into account, nor any complaint made.
When you made a cancellation from a supplier, it applies the fees in strengths as described in its own cancellation policy if any, and should give you a cancellation invoice (on request).
Some suppliers may withhold bank charges generated during transactions to make refunds! This is independent to Ferry Seychelles, Each supplier is free to deduct their bank charges or not.
IMPORTANT: Deleting or erase a travel project via link "manage my travel plan" does not constitute a cancellation request from suppliers when payment has already been made.
The documents published by Ferry Seychelles
The documents published on the website Ferry Seychelles are communicated for information, in the name of the supplier(s), the information included in these documents are communicated by the suppliers.
- The various emails sent as domain name: ferryseychelles.com.
- The summary of payments and prepayment
- Vouchers (proof of enrollment)
- The detailed program (descriptions and photos)
The documents published by suppliers
Only documents presented by suppliers have contractual value, they can be delivered before the guest's arrival or on site, or on site when it comes to last minute reservations.
- The various e-mails sent under the provider's domain name
- Invoice when booking (deliver before arrival or on arrival)
- Cat Cocos and Inter Island Ferry tickets
- The cancellation invoice deliver in case of cancelation
Ferry Seychelles respects the personal data collected during the use of its services, for more information consult our Charter of confidentiality and cookies page. Privacy policy & cookies.
Ferry Seychelles is not involved in the deed of sale and therefore does not replace the responsibility of the supplier.
Ferry Seychelles would not be held responsible for content and incorrect descriptions provided by the suppliers who do not comply to services obtained on site or at the rates indicated on site that are misconceived,. Also Ferry Seychelles would not be held responsible even partial cancellation by a supplier, of one or more services for some reason whatsoever (strikes, weather conditions, technical failures, business failures ...)
Ferry Seychelles agrees to sanction all suppliers for which a failure would have been established or the breach established.
All services offered on Ferry Seychelles are the exclusive property of Indian Ocean Tour SAS.
Some photos provided by suppliers who own the copyright, other pictures are the property of Ferry Seychelles; the copyright notice is indicated below each photo. It is strictly prohibited to copy a photo without permission from Ferry Seychelles.
It is prohibited to copy descriptions of the various services even partially without the authorization of Ferry Seychelles.
The contractual relationship is between you and the (s) supplier (s), when you validate a reservation, the detail of this is transmitted directly to the (x) supplier (s). Ferry Seychelles charges no fees and acts as an intermediary; the contractual relationship is established between you and the supplier. If multiple services make up your trip, the contractual relationship is established between you and each supplier and their responsibility only commits the only services they provide.
Ferry Seychelles collects only Cat Cocos and Cat Roses tickets on behalf of suppliers. The other services sold on Ferry Seychelles are collected directly by the other suppliers. Ferry Seychelles provides a payment interface that connects with your payment (s) supplier (s) by secure system SSL 256 bits and authenticated by a trusted third party (Let' 's encrypt). All payment data is transmitted by encryption and are themselves encrypted before transmission. All payment data are systematically destroyed after the receipt of the supplier. No Data kept by Ferry Seychelles.
When booking one or more services on the site Ferry Seychelles, a detail of "payments and prepayments" is available from the card payment form and after validation thereof. This allows you to see what will be charged to your card at time of booking and / or upon arrival (this service is new!)
The detail of "payments and prepayments" indicates for each supplier payment terms chosen for each service for each supplier
- If for a service it indicates "Total payment" it means the provider will conduct the collection of the total amount of the service before arrival.
- If for a service it indicates «xx% Prepayment" means that the provider will conduct the collection xx% of the amount of the service prior to your arrival and ask the balance on arrival.
- If for a service it indicates "Payment on arrival" this means that the provider will conduct the collection of the total amount of the service on arrival.
NOTE: some banks may levy charges for foreign transactions, make sure these potential fees with your bank. These costs are not charged by the suppliers.
In case of non-compliance with payment or prepayment by a supplier, thank you to contact us.
| From | Booking | to | 5 days | 20 € |
| From | 4 days | to | 0 days | 100 % |
| From | 2 days | to | 0 days | 100 % | cancelation fees will be debited by indian ocean tour |
| From | 30 days | to | 0 days | 100 % |
| From | 2 days | to | 0 days | 100 % | credit card fees deducted from refund |
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